Hello Beer - Cookie Policy
1. WHAT THIS POLICY COVERS
This Cookie Policy sets out:
We use cookies to give you a better online experience. If you have already indicated your cookie preferences in relation to this website (“Website”), you should still read the following policy to ensure you understand how we use cookies.
In order to make full use of the Website, your computer, tablet or mobile phone will need to accept cookies. Accordingly, it is important that you know what cookies our Website uses and for what purposes.
2. WHAT IS A COOKIE?
Cookies are small text files containing small amounts of information which are downloaded and may be stored on your user device e.g. your computer (or other internet enabled devices, such as a smartphone or tablet). We may use similar techniques, such as pixels, web beacons, device fingerprints, etc. For the sake of consistency, all these techniques combined will hereafter be referred to as ‘cookies’.
This Cookie Policy provides you with information about the cookies we use and why. Our Privacy Policy sets out full details of the personal data we may collect and how we may use your personal information.
3. COOKIES USED ON THE WEBSITE
By clicking 'Accept' on the cookie banner, you give your consent to us placing and/or reading cookies. We use several different types of cookies: (1) functional cookies; and (2) analytical cookies. Some of these are session cookies that are temporary and allow us to link your actions during a browser session. Session cookies are erased when you close the browser. Other cookies are persistent cookies, which remain on your device for the period of time specified in the cookie. This Website uses cookies for the following purposes:
FUNCTIONAL COOKIES
Functional cookies are essential and help you navigate the Website. They enhance the user friendliness of the Website. These cookies make sure that you only have to pass the age-gate once and that your basket is saved during all the steps of your checkout process. These cookies also help to support website security and basic functionality.
ANALYTICAL COOKIES
Analytical cookies help us to understand the behaviour of our visitors and their usage of the Website in an aggregated manner. For instance, we can use these cookies to gain insight into how our visitors use our Website. This means we can find out what works and what does not. It allows us to continuously improve the Website and to measure how effective our advertising and communication is. Analytical cookies also allow the Website to remember choices made (such as language or the region you are in) and provide enhanced, more personal features. An example might be that our Website recognises if the user has already signed up for our newsletter, or if the user is seeing a certain page for the first time.
ADVERTISING COOKIES
Advertising cookies will remember your product and page preferences, and in general that you visited the Website. We strive to provide you with advertisements relevant to you and your interests on other online platforms based on your visits and surfing behaviour on our Website and other third party websites. Based on these interests, we develop a segmented profile and then adapt the content and the advertisements on our Website for various groups of customers. Third parties that set cookies via our Website may also try to find out what your interests are in this way, and this information may be used to present you with content or advertisements that appear more likely to be of interest to you on other, non-Heineken websites. In this case, the information about your current Website visit may be combined with information from previous visits to websites other than ours. At the same time, these advertising cookies are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of advertisements.
Even if no advertising cookies are used, please note that you may still be provided with advertisements on our Website; however, these advertisements will not be tailored to your interests.
Third party social networks (e.g. Facebook, YouTube, Twitter, LinkedIn) may also place cookies. This enables you to share content of the Website on social networks. These third parties may use cookies for their own purposes. We have no influence over how these social media networks make use of your data. For more information regarding the cookies set by the social media networks please refer to their own privacy and cookie policies.
4. CONTROL YOUR COOKIE SETTINGS
You have the option to consent to our use of the different categories of cookies by clicking ‘Set Preferences’ in the cookie banner that is presented to you when you visit our Website. The cookie preferences centre includes a list of all analytical and advertising cookies. Please be aware that we do not currently make use of a technical solution that would enable us to respond to your browser’s ‘Do Not Track’ signals.
Besides using the ‘Set Preferences’ hyperlink on our Website, you can manage your cookie settings in your browser at any time. Please be aware that your browser settings may not offer you the same ease of use as the cookie preferences centre on our Website. If you simply disable all cookies in your browsers settings, you may find that certain sections or features of our Website will not work, because your browser may prevent us from setting functionally required cookies. Therefore, it is recommended to use the cookie preferences centre on our Website instead of disabling all cookies via your web browser. The following links may assist you in managing your cookies settings, or you can use the 'Help' option in your internet browser for more details.
5. CONCLUDING REMARKS
We will keep this Cookie Policy under review and may make updates to it from time to time. Any changes to this Cookie Policy will be posted on our Website, and to the extent reasonably possible, will be communicated to you. You can consult this web page for the latest version. If you have any further questions and/or comments, please contact protectingyourdata@heineken.co.uk The most recent version of this Cookie Policy is dated January 2023.
http://www.youronlinechoices.eu
6. ANNEX 1 – Cookie Use
Below is a full list of the cookies used on the Website
6.1 Functional Cookies
Name | Persistency | Description | Source |
ShowLiveChat | 1 Hour | Determines if the CPL live chat should be displayed. | CPL |
ReturnUrl | 1 Hour | Stores the URL to rediirect the user to after they have authenticated. | CPL |
ARRAffinitySameSite | Session Duration | Used for load balancing to ensure subsequent page requests in the same browsing session are routed to the same server. | Azure |
__RequestVerificationToken | Session Duration | This is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorised posting of content to the website, known as Cross-Site Request Forgery. | ASP.NET |
ARRAffinity | Session Duration | Allows the service to choose the right instance to deliver subsequent requests made by that user. This cookie is used to detect and defend when a client attempts to replay a cookie. | Azure |
cookie_Info_Msg | 28 Days | Records whether the user has accepted or declined optional cookies. | CPL |
ASP.NET_SessionId | Session Duration | Used as a unique identifier for each visit to retain session state across multiple pages. | ASP.NET |
.AspNet.ApplicationCookie | Session Duration | This gets sent with each subsequent request to inform the server the identity of the logged in user | ASP.NET |
6.2 Analytical Cookies
Name | Persistency | Description | Source |
ai_session | 30 Minutes | Used to track an individual session within application analytics for performance monitoring and debugging. | Azure App Insights |
ai_user | 1 Year | Used to track an individual user within application analytics for performance monitoring and debugging. | Azure App Insights |
NPS_9acab375_last_seen | 3 Months | Used to determine whether the user should be issued with a product NPS survey for collecting feedback. | Wootrics |